Privacy

 

This Privacy Policy describes how we collect, use, and protect your personal data when you visit or interact with our website, olki.es, in compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

We are Olki, a business based in the European Union, specializing in high-quality straw hat materials. If you have questions about this policy or how we use your data, you can contact us at:

Email: info@olki.es

2. What Data We Collect

We may collect and process the following personal data:

  • Contact details (name, email address, phone number) if you fill out our contact form or email us.

  • Order and transaction data if you purchase materials from us.

  • Technical data, such as your IP address, browser type, and pages visited (via cookies or analytics tools).

  • Communication data, including email correspondence or direct messages.

3. How We Use Your Data

We use your data for:

  • Responding to inquiries or customer support requests.

  • Fulfilling orders and processing payments.

  • Improving our website and customer experience.

  • Complying with legal or tax obligations.

We do not sell your data to third parties.

4. Legal Basis for Processing

We process your data based on:

  • Your consent (e.g., when signing up for emails).

  • Contractual necessity (e.g., for orders and payments).

  • Legal obligations (e.g., invoicing, bookkeeping).

  • Our legitimate interests, such as improving our website.

5. Data Sharing

We may share your data with trusted third parties for operational purposes, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Website hosting or analytics providers (e.g., Google Analytics)

  • Logistics and delivery services

All third parties are required to handle your data in accordance with GDPR.

6. Cookies

We use cookies for functionality and analytics. You can accept or reject cookies via your browser settings or our cookie banner.

7. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Correct or delete your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [Your Email Address].

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to meet legal requirements.

9. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.